It was 2004, July. I was sitting in Next consultancy giving my third round of interview for a call center "Transworks". All the 40 plus people who were with me in the first round are now down to 8. I was sure of not getting through and to add to it, this was my first interview. I finished the 3rd round, 4th and the 5th HR round. Then I was asked to leave.
When I reached home with shoulders down, tired, hungry and beaten, around 8:30 PM, my landline phone rang. A familiar voice, the consultant, spoke and confirmed that I was through the interview and asked me to join from next Monday. Well, I was very happy. I was 18 years old, it was my first encounter to what was called "interview" to get me a "job" from which all I wanted was some money to buy a phone, some clothes and some cash to party with my friends at the 1st Block Samosa center. I was thinking of working for about 3 to 4 months.
I met some awesome guys in the training, it was fun and lots of learning. Slowly time passed, I got another call from Dell and was asked to attend an Interview again. I always wanted to be in Dell, it was like a dream company. I didnt know it was a Call center job which everyone would look down upon me, but I had my ways. I went to the interview, I got the position and April 2005, I joined Dell. I enjoyed working because I met really nice and different people. Morning I attended my College and at night I took calls for Dell Computers. My first call was an escalation from a frustrated customer who wanted to electrocute Michael Dell. Luckily my supervisor handled that call and slowly I learnt the trick of the trade.
Slowly, I grew tired, in less than 4 months as I failed my II yr BSc Exams, I called it Quits. I wrote a resignation and wanted to just end all of it. But then, Sanjay, my boss, took me to a room and said "you know why we hired you knowing you are just 18?" I was blank, he replied "because we believed in you and this is what you give us?" well Sanjay is on facebook, he may read this, but then management had its own ways of tackling such situations and play with peoples' minds. Well after hearing that, I didnt want to fail anybody, I took back my resignation. I thought, another 4 months, what am i gonna loose. I will quit later. 4th month after my resignation, I won the "Star of the year award for best Customer Experience - CSAT" and Sanjay in the crowd announed that "see this is what we believed you for". There was a psychological change in me after that. Although I cleared by degree slowly, I couldnt for some reason, resign for working.
I didnt quit Dell until April 2008, when I got a call from Hyderabad, Avaya. I though, okay let me see another place, another city, make some friends and quit after a year, come back, do my Masters degree. Guess what, I am still working with Avaya and I enjoy everyday, every bit of it. I did meet many people, and I also met my Wife. I see it this way cuz, all this was supposed to happen. I am what I think, my days are what I think I am. I could never quit and now, if I ask, I still think that I will quit after 40 or 50 years. I hope that I do.
Moral is, life has its own plans. Just keep working hard and eventually you go unpunished. as Micheal Adams in my team said "Hard work never goes unrecognized but goes unpunished" . I will take pride in what I do and see myself working harder and harder till I work with time, work on time, work over time, over and over.
When I reached home with shoulders down, tired, hungry and beaten, around 8:30 PM, my landline phone rang. A familiar voice, the consultant, spoke and confirmed that I was through the interview and asked me to join from next Monday. Well, I was very happy. I was 18 years old, it was my first encounter to what was called "interview" to get me a "job" from which all I wanted was some money to buy a phone, some clothes and some cash to party with my friends at the 1st Block Samosa center. I was thinking of working for about 3 to 4 months.
I met some awesome guys in the training, it was fun and lots of learning. Slowly time passed, I got another call from Dell and was asked to attend an Interview again. I always wanted to be in Dell, it was like a dream company. I didnt know it was a Call center job which everyone would look down upon me, but I had my ways. I went to the interview, I got the position and April 2005, I joined Dell. I enjoyed working because I met really nice and different people. Morning I attended my College and at night I took calls for Dell Computers. My first call was an escalation from a frustrated customer who wanted to electrocute Michael Dell. Luckily my supervisor handled that call and slowly I learnt the trick of the trade.
Slowly, I grew tired, in less than 4 months as I failed my II yr BSc Exams, I called it Quits. I wrote a resignation and wanted to just end all of it. But then, Sanjay, my boss, took me to a room and said "you know why we hired you knowing you are just 18?" I was blank, he replied "because we believed in you and this is what you give us?" well Sanjay is on facebook, he may read this, but then management had its own ways of tackling such situations and play with peoples' minds. Well after hearing that, I didnt want to fail anybody, I took back my resignation. I thought, another 4 months, what am i gonna loose. I will quit later. 4th month after my resignation, I won the "Star of the year award for best Customer Experience - CSAT" and Sanjay in the crowd announed that "see this is what we believed you for". There was a psychological change in me after that. Although I cleared by degree slowly, I couldnt for some reason, resign for working.
I didnt quit Dell until April 2008, when I got a call from Hyderabad, Avaya. I though, okay let me see another place, another city, make some friends and quit after a year, come back, do my Masters degree. Guess what, I am still working with Avaya and I enjoy everyday, every bit of it. I did meet many people, and I also met my Wife. I see it this way cuz, all this was supposed to happen. I am what I think, my days are what I think I am. I could never quit and now, if I ask, I still think that I will quit after 40 or 50 years. I hope that I do.
Moral is, life has its own plans. Just keep working hard and eventually you go unpunished. as Micheal Adams in my team said "Hard work never goes unrecognized but goes unpunished" . I will take pride in what I do and see myself working harder and harder till I work with time, work on time, work over time, over and over.
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